App Support
Official support for Family Fridge. Contact us for technical issues, privacy questions, and product help.
General support: support@synap1e.com
Privacy requests: privacy@synap1e.com
Legal inquiries: legal@synap1e.com
Typical response time: 1-2 business days
Confirm both iPhones are signed in to iCloud and that the recipient accepted the private read/write invitation. Open Family Fridge to request new CloudKit changes. Delivery may take time; Family Fridge does not promise instantaneous updates. If the app shows Checking family status, keep it open and use Retry before changing that item.
Receipt scanning is a personal Pro feature and requires a supported iPhone plus Camera permission. Raw receipt images and the full OCR transcript are not saved. You can review normalized suggestions or use manual entry when scanning is unavailable.
Widgets are a personal Pro feature. Open Family Fridge and confirm the change was saved, then use Retry if the app reports that the widget could not refresh. Inventory remains saved even when widget publication needs another attempt.
An invited participant can use Leave Family Fridge. The owner can use Stop Sharing to revoke invitees while keeping the underlying private CloudKit records, or separately confirm Delete Shared Fridge from iCloud to delete that custom record zone. Each path keeps the latest private local copy; previously synchronized copies and Apple-managed backups are not erased.
Family Fridge Pro is an auto-renewable App Store subscription. Pro is required to create or manage a shared fridge, edit a local-only fridge, scan receipts, and use widgets. A specified recipient who accepts a private read/write iCloud invitation can update that shared Fridge and Shop without a separate subscription. This app-managed collaboration is separate from App Store Family Sharing. Manage or cancel Pro through your App Store account.
Review our Privacy Policy and Terms of Service.